Relationship Manager Job vacancy in Australia
Job Title: Relationship Manager
Work type: Full time Exempt
Location: Melb - Port Melbourne
Background Information:
Based at our office in Port Melbourne, we have an opportunity for a Relationship Manager to join Computershare's Communication Services business.
Computershare Communication Services Pty Limited (entity of Computershare Limited ASX: CPU) is a leading global outsource technology provider of business process automation and multi-channel communication solutions. The world's leading organisations depend on the Communication Services' business to help transform their business processes by assisting them to capture, organise and publish business critical documents.
The overall purpose of the Relationship Manager is to provide all clients in an allocated portfolio with a quality of service, product and innovation that is sustainable and meets and exceeds expectations.
Whilst not a sales role, the Relationship Manager works closely with the Sales Manager and Account Directors to identify, develop and convert opportunities within each client organisation. This is achieved by gaining a comprehensive understanding of their business and communications needs, successfully implementing solutions and sharing knowledge and client strategy to all stakeholders involved in the servicing of the client.
In particular, the Relationship Manager works closely with the Client Services Team as well as technology teams. It is therefore essential that as well as having excellent client service skills, the Relationship Manager is able to build strong, productive relationships within the business.
Key Responsibilities Include:
•Manage and develop relationships with nominated clients through strategic account planning and execution
•Oversee the validation of client invoices
•Work with project managers to implement new client work
•Act as an escalation point in order to resolve client issues
•Complete Customer Analysis and Gap Analysis
•Respond to formal tenders and proposals
•Schedule and attend weekly, monthly and quarterly client meetings
•Liaise internally with stakeholders to communicate client requirements and seek input on capabilities
•Produce client reports
To be considered for this role you must have:
•An understanding of the print and communications industry (preferable)
•A strong understanding of one or more of the follow industries: Superannuation, Insurance, Banking, Telecommunications.
•Exceptional communication and presentations skills
•Excellent customer service skills with experience managing long-term client relationships
•Strong track record of meeting and exceeding Service Level Agreements
•Sound financial acumen in order to understand budgeting and forecasting
•Strong MS Office skills
•Strong leadership skills
•Demonstrated success in influencing, negotiating and collaborating with people within the business to achieve goals and arrive at the best solution
For more information relating to this position, please contact Anna Davies on 03 9415 5069 or to apply click on the apply button and follow the application process. Computershare may conduct a criminal background check on applicants subject to current legislation.
Read more information from the original website by following the link below;
http://careers.computershare.com/jobDetails.asp?sJobIDs=906458&lWorkTypeID=&lLocationID=5370%2C5371%2C5372%2C5373%2C5374%2C5375%2C5376%2C5377%2C7167%2C8368%2C8369&lCategoryID=&stp=AW&sLanguage=en
Closing date: 25 Oct 2013 5:00pm Aus. Eastern Standard Time
Work type: Full time Exempt
Location: Melb - Port Melbourne
Background Information:
Based at our office in Port Melbourne, we have an opportunity for a Relationship Manager to join Computershare's Communication Services business.
Computershare Communication Services Pty Limited (entity of Computershare Limited ASX: CPU) is a leading global outsource technology provider of business process automation and multi-channel communication solutions. The world's leading organisations depend on the Communication Services' business to help transform their business processes by assisting them to capture, organise and publish business critical documents.
The overall purpose of the Relationship Manager is to provide all clients in an allocated portfolio with a quality of service, product and innovation that is sustainable and meets and exceeds expectations.
Whilst not a sales role, the Relationship Manager works closely with the Sales Manager and Account Directors to identify, develop and convert opportunities within each client organisation. This is achieved by gaining a comprehensive understanding of their business and communications needs, successfully implementing solutions and sharing knowledge and client strategy to all stakeholders involved in the servicing of the client.
In particular, the Relationship Manager works closely with the Client Services Team as well as technology teams. It is therefore essential that as well as having excellent client service skills, the Relationship Manager is able to build strong, productive relationships within the business.
Key Responsibilities Include:
•Manage and develop relationships with nominated clients through strategic account planning and execution
•Oversee the validation of client invoices
•Work with project managers to implement new client work
•Act as an escalation point in order to resolve client issues
•Complete Customer Analysis and Gap Analysis
•Respond to formal tenders and proposals
•Schedule and attend weekly, monthly and quarterly client meetings
•Liaise internally with stakeholders to communicate client requirements and seek input on capabilities
•Produce client reports
To be considered for this role you must have:
•An understanding of the print and communications industry (preferable)
•A strong understanding of one or more of the follow industries: Superannuation, Insurance, Banking, Telecommunications.
•Exceptional communication and presentations skills
•Excellent customer service skills with experience managing long-term client relationships
•Strong track record of meeting and exceeding Service Level Agreements
•Sound financial acumen in order to understand budgeting and forecasting
•Strong MS Office skills
•Strong leadership skills
•Demonstrated success in influencing, negotiating and collaborating with people within the business to achieve goals and arrive at the best solution
For more information relating to this position, please contact Anna Davies on 03 9415 5069 or to apply click on the apply button and follow the application process. Computershare may conduct a criminal background check on applicants subject to current legislation.
Read more information from the original website by following the link below;
http://careers.computershare.com/jobDetails.asp?sJobIDs=906458&lWorkTypeID=&lLocationID=5370%2C5371%2C5372%2C5373%2C5374%2C5375%2C5376%2C5377%2C7167%2C8368%2C8369&lCategoryID=&stp=AW&sLanguage=en
Closing date: 25 Oct 2013 5:00pm Aus. Eastern Standard Time
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