Teleclaims Customer Service Officer Jobs in Australia at RACQ
Job Title: Teleclaims Customer Service Officer
Employer: RACQ
Duty Station: Eight Mile Plains, QLD, Australia
Application Deadline: 10th Oct 2013
Job Description:
Description
RACQ has a tradition of excellent service to members and customers across Queensland. The Teleclaims Contact Centre is an integral part of the Claims Division of RACQ Insurance, providing the first point of contact for motor and household personal insurance claims.
Position Reference number:13/212w
As a Teleclaims Customer Service Officer, Level 1, you will provide members and customers a personal incident management service by raising their insurance claims in an accurate, efficient and timely manner in line with our ‘Quality Customer Service’ standards. As you will be joining a rotating roster team, you will need to be available from Mondays to Sundays including weekends, evenings and public holidays.
The Teleclaims team is a structured, supportive environment where everyone strives to live our values and consciously does their part to ensure the team meets its goals.
In this role you will:
• Gather relevant information in order to lodge insurance claims for RACQ Insurance customers
• Provide advice on the insurance claims process and requirements and aim to answer customer inquiries during their first call with us
• Organize and provide assistance for customers
• Provide a standard of customer service that exceeds the requirements of the Industry Code of Practice and Insurance Contracts Act
• We’re looking for someone who can:
• Provide outstanding customer service
• Demonstrate excellent written and verbal communication skills
• Effectively manage their time, being punctual and reliable is essential
• Work in a highly structured environment
• Skillfully utilize Microsoft Office products and mainframe systems
• be accountable for your work and behaviour
• Work effectively both individually and as part of a team
• You are resilient and work well under pressure.
• Your desire to achieve results is balanced with a genuinely empathetic nature that considers the needs of both the customer and business.
• You will also have a sound knowledge of computer skills and possess excellent problem solving.
• You approach your work with a high level of integrity, treating others with respect and building professional relationships based on cooperation.
How to Apply:
Please email your resume with a covering letter addressing the selection criteria, to: employment@RACQ.com.au quoting Reference Number 13/212w.
Employer: RACQ
Duty Station: Eight Mile Plains, QLD, Australia
Application Deadline: 10th Oct 2013
Job Description:
Description
RACQ has a tradition of excellent service to members and customers across Queensland. The Teleclaims Contact Centre is an integral part of the Claims Division of RACQ Insurance, providing the first point of contact for motor and household personal insurance claims.
Position Reference number:13/212w
As a Teleclaims Customer Service Officer, Level 1, you will provide members and customers a personal incident management service by raising their insurance claims in an accurate, efficient and timely manner in line with our ‘Quality Customer Service’ standards. As you will be joining a rotating roster team, you will need to be available from Mondays to Sundays including weekends, evenings and public holidays.
The Teleclaims team is a structured, supportive environment where everyone strives to live our values and consciously does their part to ensure the team meets its goals.
In this role you will:
• Gather relevant information in order to lodge insurance claims for RACQ Insurance customers
• Provide advice on the insurance claims process and requirements and aim to answer customer inquiries during their first call with us
• Organize and provide assistance for customers
• Provide a standard of customer service that exceeds the requirements of the Industry Code of Practice and Insurance Contracts Act
• We’re looking for someone who can:
• Provide outstanding customer service
• Demonstrate excellent written and verbal communication skills
• Effectively manage their time, being punctual and reliable is essential
• Work in a highly structured environment
• Skillfully utilize Microsoft Office products and mainframe systems
• be accountable for your work and behaviour
• Work effectively both individually and as part of a team
• You are resilient and work well under pressure.
• Your desire to achieve results is balanced with a genuinely empathetic nature that considers the needs of both the customer and business.
• You will also have a sound knowledge of computer skills and possess excellent problem solving.
• You approach your work with a high level of integrity, treating others with respect and building professional relationships based on cooperation.
How to Apply:
Please email your resume with a covering letter addressing the selection criteria, to: employment@RACQ.com.au quoting Reference Number 13/212w.
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