Service Manager Vacancy at Intelligent Home Automated Soulutions in Perth

Job Title: Service Manager

Employer: Intelligent Home Automated Soulutions

Duty Station: Perth, WA, Australia

Duties:

• Track all work billable or not for the entire technical team.
• Provide an excellent example of customer service on all levels for the company.
• Mentor Technicians on any aspect of their position.
• Coordinate and schedule resources for service requests.
• Manage activities of all technicians.
• Manage work flow of all service requests.
• Work Service Requests as assigned according to the company workflow procedures.
• Provide clients with one-to-one or one-to-many customer service as needed.
• Review tech time cards to ensure they are being kept up to date in real time.
• Review and manage the Service Request backlog as needed to ensure all SR’s are correctly prioritized, scheduled and moved through the system as desired.
• Check with each technician at the end of the day and note all issues requiring priority attention

How to Apply:
Send your resume to: sean@intelligenthome.com.au

Application Deadline: 16th Oct 2013

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